Frequently Asked Questions
Are you a Registered NDIS Provider?
Yes. Horizon Living Group is a Registered NDIS Provider (Registration ID: 4-M453SMF), meeting the quality and safety standards set by the NDIS Commission. This means our services undergo independent assessment against national compliance requirements.
What areas do you service?
We provide disability support services across the Perth Metropolitan Area. Our team works with participants in their homes and communities, coordinating support around individual routines, appointments and daily commitments wherever practical. And creativity.
Are you accepting new participants?
Yes, we are currently accepting new participants across Perth. Availability can vary depending on support type and location, so we recommend contacting our team directly to discuss your specific needs and timeframes.
What services do you provide?
We offer Community Nursing, Personal Care, Household Tasks, Community Participation, Travel & Transport, and Development of Daily Living Skills. Each service is delivered by trained staff and tailored to the participant's individual NDIS plan and goals.
Who can access your services?
Our services are available to NDIS participants across Perth, regardless of whether their plan is self-managed, plan-managed or agency-managed. We work with participants at different life stages and with a range of support needs.
Can self-managed participants access your services?
Yes. Self-managed participants can engage Horizon Living Group directly for any of our services. We work with self-managed participants to arrange supports that align with their funding and personal preferences.
Do you support plan-managed participants?
Yes, we work closely with Plan Managers to arrange supports and manage invoicing efficiently. This helps ensure services run smoothly and participants receive consistent, uninterrupted support.
Do you work with NDIA-managed participants?
Yes, we support NDIA-managed participants and coordinate directly with the NDIA where required. Our team is familiar with the processes involved in delivering supports under agency-managed plans.
Who can make an NDIS referral?
Referrals can be made by participants, family members, carers, Support Coordinators, Plan Managers, hospitals or healthcare professionals. Every referral is handled professionally, regardless of who initiates the enquiry.
How do I make a referral?
Referrals can be made by phone, email or through our online enquiry form. Once received, our team will make contact to discuss the participant's needs and outline the next steps in the process.
How long does the referral process usually take?
Response times are generally prompt, with most referrals followed up within one to two business days. The overall timeframe from enquiry to service commencement depends on individual circumstances and support requirements.
Can I receive more than one support service?
Yes. Many participants receive a combination of services, such as Personal Care alongside Household Tasks or Community Participation. Support plans are structured to reflect whichever combination best suits each participant's goals.
Do you tailor support plans?
Yes, every support plan is developed around the participant's individual goals, preferences and funded supports. Plans are reviewed regularly to ensure they continue to reflect the participant's current needs and circumstances.
How are support workers matched?
Support workers are matched based on the participant's support needs, personal preferences and scheduling requirements. We consider compatibility carefully, as consistency between participants and their support workers contributes to better outcomes.
Can supports be arranged outside standard business hours?
In many cases, yes. Depending on the type of support and staff availability, services can be arranged outside standard business hours. This can be discussed during the initial consultation or referral process.
How often can supports be provided?
Frequency depends on each participant's NDIS plan and personal circumstances. Supports may be arranged as a single weekly visit or on a more frequent basis, depending on funded hours and individual needs.
How can I contact Horizon Living Group?
You can contact our team by phone, email or through the enquiry form on our website. Our team is available to answer questions about services, eligibility and the referral process.
Do you offer consultations?
Yes, we offer consultations to discuss participant needs, support options and how our services align with individual NDIS plans. Consultations can be arranged as part of the referral process or as a standalone enquiry.